Widerrufsrecht

We want you to be completely satisfied with your purchase. Please review the guidelines below to ensure a smooth returns process.

General Returns

All returns require a Return Material Authorization (RMA) number.
You can request one online at our website by looking up your invoice or by contacting us for personal assistance.
RMAs are valid for 15 days.
The correct return address will be indicated on the RMA.
If a prepaid label is not provided, please make sure your RMA number is clearly printed on the return shipping label. Packages without an RMA may be rejected.
Do not write on or deface the original box.
Include either a copy of your RMA confirmation or the original invoice inside the package.
Special order items are non-returnable.
Refunds are issued to the original payment method or Encompass account, minus any restocking or packaging fees.
Shipping and handling fees are non-refundable.
All returns are subject to inspection and approval. Non-approved items will be sent back at the customer’s expense.

New & Unused Parts

To qualify for credit, parts must meet the following:
Returned in the original sealed packaging.
Received by Encompass within 60 days of invoice date (RMAs cannot be issued after 60 days).
If a part has a core charge, it cannot be returned once the core has been processed for credit.
Must be in resalable condition with an RMA created online.
The RMA number must be visible on the return shipping label.
Do not write on or deface the original box.
Non-resalable items will be scrapped and no credit issued.
Consumer Returns will be subject to a 15% restocking fee.
Wholesale/Contractor new unused returns are not subject to restocking fees if managed to 15% or less of purchases during the previous 90-day period. If new/unused returns exceed 15% all returns will be subject to a nominal restocking fee. Returns percentages will be evaluated monthly and adjusted accordingly.

Defective Parts

Encompass honors each manufacturer’s warranty. Most parts are covered for at least 90 days from invoice date, though terms vary.
An RMA and free return shipping label will be provided for defective items. Credit is issued once the item is received and inspected.
Some manufacturers require additional information such as model/serial number and a description of the defect.
Parts with a core value must be returned in the manufacturer’s original box.
Do not write on or deface the original box.

Damaged Shipments

Please inspect your order upon delivery.
If your package arrives damaged, or parts inside are damaged, notify us within 5 business days via our website.
The incident will be documented, and the carrier may return the shipment to Encompass. Without timely documentation, damage claims may be denied.

Wrong Parts Shipped

Notify Encompass within 5 business days if you received an incorrect or short-shipped item by completing a return request on our website.
Select "Warranty / Replacement" as the reason and provide details in the comment box.
Credit will be issued once the part is returned and processed.
Do not write on or deface the original box.

Lost Packages
If your package doesn’t arrive as expected, first check the carrier tracking information.
Encompass is not responsible for shipments once delivery is confirmed by the carrier.
If a package is lost in transit, we’ll open a carrier claim and process credit after confirmation. Please note this may take several days.

Core Returns

To receive credit for returned cores:
Must be returned within 90 days of the invoice date for full credit.
Returns between 91–120 days are subject to a 50% restocking fee.
No credit will be issued for cores returned after 121 days except for GE and Whirlpool cores that can be returned within 365 days of purchase.
All cores must be shipped back in the manufacturer's original packaging. Non-standard packaging will not be accepted.
Do not write on or deface the original box.
Credit will only be issued for the number of cores purchased on the original invoice.
Cores must be in good condition (no cracks, burns, or missing components). Non-qualifying cores will be returned at the customer’s expense.
No credit will be issued if the core is not returned.